KUKUI Text Connect Now Supports Recommended & Declined Auto Repair Services

Kaeli Hall • March 4, 2021

You didn’t think we were done, did you?

A cell phone with a picture of a car on the screen.

We have released yet another update to our Text Connect Platform, and for some of you this will be the most exciting update yet:

Ongoing Text Triggers for Recommended Services and Declined Services

These triggers will send a text message to your customers if they have recommendations from a previous visit that they haven’t taken care of yet. If you assign a due date to your recommendations, you can send a text to remind your customers a week or two before the due date to make sure they don’t forget. If your recommendations don’t have due date, you can set them to send any time after the recommendation was made.

Your texts will look something like this:

A cell phone with a message on the screen that says declined services 30 days.

Text messages should be conversational, succinct and natural, and recommendations aren’t usually written that way in POS systems, so your texts won’t have the contents of the recommendation in them. Instead, these messages should encourage your customers to ask questions, and get the conversation started so that scheduling their service will be easy and seamless.

Were you waiting for this trigger to sign up for the Text Connect Platform? Then now’s the time to get in touch with our internal sales team by submitting a contact form today!

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