Auto Repair Shop Customer Text & Live Web Chat
KUKUI’s Text Messaging platform is designed to help auto repair shops build trust and maintain clear, efficient, and preferred communication with their customers. Take advantage of customer texting, SMS, and live web customer chat with KUKUI’s Text Connect Platform.
Why You Should Be Texting Your Auto Repair Customers
- Studies report an astounding open rate of 98% for text messages with 90% of those read within 3 minutes.
- A text message is a perfect channel for auto repair businesses that want or need to get their customers’ attention right away.
- Texting message also begins to establish a relationship with the customer that is personal and engaging, which is key to retaining a strong connection between the shop and the customer.
- Mobile phone adoption is close to 100% for adults in the US and Canada.
Text messages instill a sense of urgency and the short and sweet nature of text messaging helps to get straight to the point.
Text messaging is the most preferred method of communication for consumers.
A text message lets you engage your audience instantly and elicit an immediate response.
A text message is a perfect channel for businesses that want or need to get their customers’ attention right away. A text message also begins to establish a relationship with the customer that is personal and engaging. This builds trust, which is key to retaining a strong connection between the shop and the customer.
KUKUI Text Marketing:
Improve Engagement with Auto Repair Customers
What is Text Marketing for Auto Repair Shops?
Text message and SMS marketing is the act of sending announcements, alerts, coupons, special deals, and other information to a select audience via text message to their mobile device. A “Text Blast” is like an “Email Blast” but a quicker, easier, and more direct way of reaching your auto repair customer. The condensed message format forces the sender to craft the content of their message with a clear Call to Action (CTA) each time.
Text Marketing Requires an Opt-in
According to the Telephone Consumer Protection Act (TCPA), you’ll need to get your customers’ explicit permission to send them marketing text messages. This is called an Opt-In. Before you can begin sending Text Marketing campaigns, you will need to build your list. Don't worry though. We're here to help. We'll give you all the tools you'll need to collect opt-ins effectively and efficiently.
Desktop Texting Through the KUKUI Platform
Easily reach out to your entire auto repair customer base
Text messages are crafted and sent right from your desktop through the KUKUI control panel directly to your customers cell phone. Customers respond to text messages, but you don’t want your team members to use their personal phones for business texting. By eliminating business texting on personal cell phones, you will increase sales or support productivity while improving security.
Text Communication Campaign Dashboard
Track the success of your text campaign
A history of completed, ongoing, and scheduled campaigns is displayed on the Campaign Dashboard. An intuitive messaging wizard walks the user through the creation of the message content. A simple message window is provided for message entry and pre-defined templates are available for inspiration. Fields for customer name, shop name, and last visit data are also available. You can even schedule campaigns to begin immediately or go out at a pre-defined day and time.
Auto Repair Shop Reviews via Text
Control Your Online Reputation
Don’t leave auto shop review and reputation management to chance and don’t try to do it alone. Like you use the best tools in your shop, use the best software tools integrated with your SMS/POS/CRM data to automate the process of managing reviews.
Automatic Review Capture
KUKUI Reviews detects when a customer has concluded a repair, automatically sending them an email or text message to leave your shop feedback.
Text Communication Improves Auto Repair Customer Retention
The Text Retention Module allows KUKUI auto repair shops to setup ongoing text campaigns based on a variety of criteria/triggers. You can use any of the preloaded default campaigns or customize your own campaign to get your message in front of the right customers. Once a campaign is set up, texts are automatically sent to customers matching your criteria.
Efficient Text Communication
Texts are a much more efficient and personal way to communicate with customers. Now KUKUI shops can us text retention campaigns to build relationships and encourage future appointments.
Preferred Text Communication
Most customers prefer to communicate by text instead of email or phone calls. Texting makes it easier for shops to follow up and communicate with customers using their preferred method.
LIVE WEB CHAT IS NOW A PART OF THE
TEXT CONNECT PLATFORM
Live Web Chat provides customers and prospects an easy and convenient way to communicate with you directly through your KUKUI website. Using the KUKUI Control Panel or a mobile app, you can manage incoming web chats to answer questions and help book appointments. This feature is now available as part of the Text Connect Platform or as a stand-alone product to clients with a KUKUI website.
