Automotive CRM Software for the Auto Repair Industry
KUKUI’s CRM module allows auto repair shops, tire shops, quick lubes, collision repair shops, and other automotive industry professionals to access customer data, track their progress through the sales pipeline, and improve customer retention through text, email, and phone call tracking. Our core auto repair CRM features include:
- Phone call tracking & data insights
- Email list development & campaign management
- Review management
- Customer analytics dashboard
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Customer Phone Call Tracking
A CRM That Provides Customer Phone Call Tracking
Features:
- Answer rate by hour and by day
Hovering over the answer rate on the leads module now shows a graph displaying answer rate by hour or day - Call Classification (Answering machine detection)
Using machine learning, we now automatically detect if a phone call was answered by a person or by an answering machine with a 93%+ accuracy.
This allows shop owners to accurately track how well staff is answering the phone throughout the day - Automatic Robo call detection and blocking
Spam callers are now automatically marked in the leads module and can now be blocked from calling tracking numbers
Advanced Analytics Dashboard
Analyze Shop Performance with Enhanced Features & Lead Funnel Analysis
Features:
- Enhanced code
Pre-calculation was introduced to improve performance - Dials
Additional performance dials added: Parts to Total Orders Revenue, Labor To Total Orders Revenue & Parts Gross Profit - Export Lead Funnel
The lead funnel can now be exported - Google Ads long term revenue
When a customer comes in initially from Google Ads, the CP now tracks when they come in again, allowing for a more accurate, long-term calculation of ROI for advertising dollars spent with Google
Email Customer Retention
Allowing repair shops to communicate with their customers easier
Features:
- Email Blast Wizard
Ability to create an email blast quickly using built-in templates - Default campaign Creation
Ability to create campaigns with default settings by selecting which campaigns you like - Add Test Email Step in wizard
Add ability to test email campaigns in editor by sending a test email - Import Email Address list
Import list with customers to replace the original recipients of the email blast
Review Management with Email & Texting
Take control of your auto repair shop’s online reputation
You can now set up your review request campaigns to go out via email or via our text messaging system. Send messages whenever you like and however you like! Call your marketing director for further information on how to get advantage of this new feature.
Customer Demographic Data & Mapping
Social and demographic
customer analytics reinvented
With our updated “Customers” module you can now visually analyze your customer data with a few clicks. See which neighborhood brings in your best customers, and which marketing method may be the best for a particular area around your shop.
