LIVE WEB CHAT
Starting a conversation couldn’t be easier! With KUKUI’s Live Web Chat for auto repair shops you can immediately engage with your customers and prospects and convert visits to appointments through your KUKUI website.
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CONNECT WITH YOUR WEBSITE VISITORS AND GET MORE APPOINTMENTS
Make every conversation count with KUKUI's Live Web Chat
Live Web Chat provides customers and prospects an easy and convenient way to communicate with you directly through your KUKUI website. Using the KUKUI Control Panel or a mobile app, you can manage incoming web chats to answer questions and help book appointments. This feature is now available as part of the Text Connect Platform or as a stand-alone product to clients with a KUKUI website.
WHY USE LIVE WEB CHAT?
IMMEDIATE
ENGAGEMENT
Real-time visual and audio notifications alert you to conversations as soon as a website visitor initiates a chat. You'll even get a warning if a new Web Chat hasn't been responded to within 30 seconds to help get your attention.
CONTACT
INFORMATION
Website visitors are prompted to enter their name and phone number prior to sending their message. If the phone number matches one on file for an existing shop customer, you'll know it from the start.
VISITOR
CONVERSIONS
Live, convenient conversations through your website to help answer questions your auto repair business and book appointments directly.
MANAGE
CONVERSATIONS
Filter conversations by status and by location, quickly identify unread messages, and close out completed conversations within a simple user interface.
MULTI-LOCATION
SUPPORT
Have more than 1 auto repair shop? Website visitors will be prompted to choose a location prior to sending their message and you can easily transfer a message to another shop location when needed.
SHOP OWNERS AND SERVICE MANAGERS LOVE LIVE WEB CHAT
Some of the benefits of KUKUI's Live Web Chat features
to your auto repair business include:
- Turn website hits into appointments in your shop
- Engage prospects immediately
- Simple interface
- Real-time notifications
- Fully integrated with existing customer data
- Easily filter and view conversations
- Transfer conversations between repair shop locations
- Respond to web chats from the mobile app
- Setup automatic responses when you're busy or after hours
Live Web Chat is available for clients with a KUKUI website as a stand-alone product or bundled with KUKUI’s Text Connect Platform.
Find out more here on how
KUKUI auto shop software has helped many auto service businesses grow and become more efficient in the marketing efforts.
